Mental health innovations unlocking hope

Transforming Canada’s e-mental health landscape requires data that accurately represents the people connecting for support. Whether that’s from the bus seat, the bathroom stall, under the covers and beyond.

KHP’s Youth Mental Health Data Hub is the largest, richest and most unique anonymized and aggregated data set on young people’s well-being in the country. It cultivates original insights (labelled by volunteer crisis responders, professional counsellors and youth themselves) from more than 21M interactions, 1M de-identified conversation transcripts and 45M messages at KHP.

We can use these essential mental health trends and information about equity-deserving groups in real time to help inform policy, drive research, develop AI / ML models and define strategies as we remind youth they’re never alone and build the next generation of supports together.

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Feeling empowered to choose supports that are best for you starts with knowing what’s available nearest your location.

KHP’s Resources Around Me tool is Canada’s biggest, most comprehensive and up-to-date database connecting people to 40,000+ well-being supports using our vetted Community Resource Database and interactive map.

Through more intuitive navigation, guided search and custom filters that better meet people’s unique needs and preferences, Resources Around Me offers youth increased autonomy and access to a vast directory of trustworthy in-person and virtual support programs, apps and services so they don’t have to carry their feelings on their own.

SEARCH DATABASE

Professional counsellors at KHP answer calls 24/7, even in the middle of the night when some young people have no one else to contact. Yet virtual mental health professionals are often last in line for new technologies. Not at KHP…

To help ensure they can respond as efficiently and effectively as possible, KHP has invested in Aselo, a purpose-built technology that’s customized to meet the needs of counsellors at a national helpline (and set the standard for other helplines around the world).

Our best-in-class contact centre platform automates tasks for counsellors so they can dedicate less effort to administration and devote more time to their clinical expertise. The result? They can help more young people Feel Out Loud and get support without obstacles.

Where a young person lives can be a major factor in their access to mental health and wellness resources. But help shouldn’t be hard to find.

Through KHP’s service-gap mapping and data-visualization tool, we can overlay and analyze multiple data sets in the form of geographic heatmaps. This can help us identify communities in Canada with the greatest need for more access to e-mental health support — areas with high densities of youth who have little or no access to in-person resources (a.k.a. Service Deserts).

When fine isn’t “fine,” this unprecedented type of analysis can help reinvent marketing and community engagement strategies, pinpoint unmet needs and break the physical / digital divide so more youth can access e-mental health support when and where they need it most.

Young people can truly thrive when they’re able to express how they’re feeling — and get the support they deserve.

KHP’s Trend-Spotting Insights Dashboard unpacks how people engage with wellness topics on social media so we can better understand conversations taking place in digital spaces and ways youth prefer to interact with mental health content online (even outside of our current programs and services).

Through this dynamic lens, KHP can meet more kids in their worlds by decoding language, identifying patterns and proactively addressing emerging trends that are impacting their well-being the most.

The language young people use when connecting for support is rapidly evolving. And youth shouldn’t have to know how to describe their feelings in medical terms to ask for help.

For some of the feels, all of the feels and the “I don’t know what I’m feeling” feels, KHP and the Vector Institute lead the ethical and responsible adoption of AI-powered solutions across Canada’s e-mental health landscape.

Our FAIIR model is a novel AI prototype that can reliably and automatically predict clinical concerns in conversations and translate the language youth are using into a clinical context. This can help young people describe their emotions in their own words, minimizing the amount of explaining they do and maximizing the speed and quality of support they’re offered so their feelings always have a non-judgmental place to go.